Ce ne impiedica sa atingem excelenta?(3)

Scene from Big Lebowski

ASCULTAREA

Poem*
de Tom Peters

Listening is ... the ultimate mark of Respect
Listening is ... the heart and soul of Engagement
Listening is ... the heart and soul of Kindness
Listening is ... the heart and soul of Thoughtfulness
Listening is ... the basis for true Collaboration
Listening is ... the basis for true Partnership
Listening is ... a Team Sport
Listening is ... a Developable Individual Skill
(Though women are far better at it than men.)
Listening is ... the basis for Community
Listening is ... the bedrock of Joint Ventures that work
Listening is ... the bedrock of Joint Ventures that last
Listening is ... the core of effective Cross-functional Communication
(Which is in turn Attribute #1 of organizational effectiveness.)
Listening is ... the engine of superior EXECUTION
Listening is ... the key to making the Sale
Listening is ... the key to Keeping the Customer’s Business
Listening is ... the engine of Network development
Listening is ... the engine of Network maintenance
Listening is ... the engine of Network expansion
Listening is ... Social Networking’s “secret weapon.”
Listening is ... Learning
Listening is ... the sine qua non of Renewal
Listening is ... the sine qua non of Creativity
Listening is ... the sine qua non of Innovation
Listening is ... the core of taking Diverse opinions aboard
Listening is ... Strategy
Listening is ... Source #1 of “Value-added.”
Listening is ... Differentiator #1.
Listening is ... Profitable.
(The “R.O.I.” from listening is higher than from any other single activity.)
Listening is … the bedrock which underpins a Commitment to EXCELLENCE.

* textul face parte din prezentarea sustinuta de Tom Peters

cu ocazia lansarii ”RE-IMAGINE! ! Business Excellence in a Disruptive Age”

Warsovia, May 2005

Ce ne impiedica sa atingem excelenta (2)
Ce ne impiedica sa atingem excelenta (1)